bb88 Privacy Policy

bb88 (referred to herein as "we", "platform", or "site") is committed to providing a safe and trustworthy online gaming environment for players in Bangladesh. This privacy policy explains what information is collected when you use the bb88 website, how that information is processed, and what measures we take to protect your privacy.

By registering on this platform or using its services, you will be considered to have accepted the terms of this privacy policy. If you have any objection to any part of it, please contact us before using the site's services.

bb88 is for individuals aged 21 and above only. Users must confirm their age at the time of registration, and verification of this information may be required.

2.1 Personal Identity Information

When creating an account or verifying identity, bb88 may collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID or passport details (where applicable)

2.2 Financial Transaction Information

To facilitate deposits and withdrawals, bb88 collects the necessary information related to mobile financial services (bKash, Nagad, Rocket, Upay). This may include the date, amount, and method of each transaction.

2.3 Technical and Usage Information

When you use bb88, certain technical information is collected automatically:

• IP address
• Browser and device type
• Operating system
• Date and time of site visits
• Pages viewed and time spent
• Referral URL

2.4 Communication Information

When you seek support via live chat or email, the messages you send and related information may be stored. This is used to improve service quality and resolve disputes.

3.1 Information Provided Directly

You provide information directly when filling out registration forms, completing identity verification, requesting deposits or withdrawals, and contacting customer support. You must actively supply this information to register with bb88.

3.2 Automatic Collection

Technical information is collected automatically through cookies, web beacons, and similar technologies when you visit the site. This information is used to evaluate site performance and improve the user experience.

3.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, bb88 may collect supplementary information from trusted third parties. Those third parties also operate under their own privacy policies.

bb88 uses the information collected for the following purposes:

4.1 Account Management

Information is used to verify user identity, maintain account security, and assist with login-related issues. Users are alerted if any unusual activity is detected on their account.

4.2 Processing Financial Transactions

Financial information is used to verify deposit and withdrawal requests and to coordinate with the relevant mobile payment services.

4.3 Service Improvement

Technical information is used to analyse usage patterns and improve the site's performance, game selection, and overall user experience.

4.4 Fraud Prevention and Security

Information is used to detect multiple accounts, bonus abuse, and other misconduct. This is done to maintain a fair environment for all users.

4.5 Customer Support

Your account and transaction history may be required to provide support via 24/7 live chat and email.

4.6 Relevant Communications

Your registered email or mobile number is used to send security alerts, account-related notifications, and important updates about the service.

bb88 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing, identity verification, technical infrastructure, and security services. These partners are contractually obligated to ensure the protection of that information.

5.2 Legal Obligations

bb88 may be required to disclose information in compliance with a legal order from a competent authority or a court directive. Only the minimum amount of information required will be disclosed in such cases.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to assist in investigations into suspected cybercrime or financial fraud.

6.1 What Are Cookies

Cookies are small text files that a website stores on your device. bb88 uses cookies to operate the site properly and to improve your experience.

6.2 Types of Cookies Used

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and other personalised settings.
• Analytical cookies: Used to monitor site usage and improve service quality.

6.3 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly.

7.1 Retention Period

bb88 retains your personal information only for as long as is necessary to provide the service or to fulfil legal obligations. Even after an account is closed, certain financial records must be retained for a defined period in accordance with applicable regulations.

7.2 Technical Security

bb88 uses SSL encryption technology, which keeps all information exchanged between your browser and the server secure. Sensitive information stored on servers is kept in encrypted form and can only be accessed by authorised staff.

7.3 Access Control

Access to personal information is granted only to staff members who require it for their work. All staff operate under strict confidentiality agreements.

As a bb88 user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to view the information stored in your account at any time. Please contact customer support for this.

8.2 Right to Correct Information

You may request corrections if any of your information is inaccurate. Appropriate proof may be required to correct identity verification details.

8.3 Request to Delete Information

After closing an account, you may request the deletion of unnecessary personal information. However, information that must be retained for legal or regulatory reasons cannot be deleted.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may opt out. However, important service-related notifications may continue to be sent.

To exercise these rights, please contact customer support through the channels listed in the contact section below. You can also visit our FAQ page for more information.

9.1 Game Providers

bb88 runs games from various game studios (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.). When a game loads from those studios' servers, some technical information may pass to their systems. Their own privacy policies apply.

9.2 Payment Services

When transacting through bKash, Nagad, Rocket, and Upay, the respective payment service's own terms and privacy policy apply. bb88 is not responsible for the data management practices of these services.

9.3 External Links

bb88 is not responsible for the privacy policies of external websites. It is recommended that you read the policies of any third-party site before visiting it.

bb88 reserves the right to amend this privacy policy where necessary. If significant changes are made, notice will be given via registered email or on the site.

Continued use of the site after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

To learn more about the privacy policy and the secure use of personal information, it is recommended that you read bb88's Responsible Gaming Guidelines.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact the bb88 support team through the following channels:

bb88 is always committed to protecting your information and responding to any request as quickly as possible.